We stand behind our products. If for any reason you are not completely satisfied with your Thryv Organics products, we offer a full refund less shipping.
Our 100% money-back guarantee lasts 30 days from the date your items were received. If for any reason you are not completely satisfied with the product, please reach out to us at 214-785-6604.
We require a receipt or proof of purchase to process your refund. Once proof of purchase is confirmed, a credit will automatically be applied to your original method of payment, within ten days.
You do not need to send your product back to us.
Our products are examined for quality before they are packaged and sent to you. Should your product arrive damaged, your claim must be made within 48 hours of product delivery.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be mailed to you for future use.
If the item was market as a gift when purchased, then refund will be issued to the person which the item was sent.
If you haven’t received a refund after ten days, please check your bank account again. You may also need to contact your credit card company, it can take time before your refund is officially posted to your account. You may also need to contact your bank.
If you’ve done all of this and you still have not received your refund yet, please let us know.